Welcome to the ACSI NEXUS LIVE 2014 Technical Support site.

The first 10 days of September are important to the success of the NEXUS LIVE event in October. During these days we would like every site to do some SELF TESTING. If you are a Satellink Site, you will have two things to test. If a Streaming Only site, just one. This testing is VERY IMPORTANT, yet quite easy to accomplish. Let's talk about Satellite testing first.

SATELLITE TESTING We will be using the same satellite and channels that we used last year. So for all returning sites, you should turn on your satellite receiver and use the remote control to find the ABC NewsOne Live channels on your receiver. There are two ABC News channels in your channel list and both are transmitting 24 hours a day. Sometimes it is a news story or press conference, other times it is a simple one page graphic. Once you have found these channels, take a look at the video, and listen for any audio that might be present (not always transmitting audio), and then check the signal strength (S) and quality (Q). Write those numbers down. If you have any trouble finding the channels, or seeing a transmission once you are on the channel, please give our technical support number a call - 530 888-7676, You can also email support@freshairmedia.com. Once you've checked your system, we ask that you submit a report. You can do that right on this website by clicking on the REPORT TEST RESULTS menu option to the left or below. We really need to hear from you before September 10th.

STREAMING TESTING - ALL SITES Every site will need to check their internet streaming capability. Here is the link to our test stream for NEXUS LIVE. https://new.livestream.com/accounts/698558/events/3316307 (Just copy and paste this url into your browser). You will find a flash player with the picture of a sunset and a PLAY button in the middle. Simply click on the PLAY button, them maximize the frame to fill the screen. This is a 4 minute video that you can play as many times as you like. Look for quality of signal, smooth playback, any buffering or other skipping during playback. If all is smooth, please report by Clicking REPORT TEST RESULTS to the left or below on this page. If you having any trouble with the streaming reception, please give our tech support line a call. EVERY SITE needs to test the streaming capacity.

The FRESH AIR MEDIA Tech Support Team is standing by almost any time to answer your questions or discuss any issues that you might be experiencing. 530 888-7676 or support@freshairmedia.com.